Customer Service Advocate

4 days ago


Addison, Texas, United States Horace Mann Full time

Horace Mann Overview

We are a leading provider of insurance and financial solutions for educators. At Horace Mann, we believe that educators deserve someone to look after their financial well-being. We offer a range of products and services designed to help them achieve their financial goals.

Salary and Benefits

The estimated salary for this position is $16.20-$25.43 per hour, commensurate with experience and location. We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching.

Job Description

  • Provide exceptional customer service to our clients, answering incoming calls and resolving issues in a timely and professional manner.
  • Collaborate with other departments to ensure seamless communication and problem-solving.
  • Maintain accurate records of client interactions using Genesys software.

Required Skills and Qualifications

  • Bachelor's degree or equivalent required.
  • 6-12 months of customer service experience, with a minimum of 2 years of call center experience preferred.
  • Excellent communication and problem-solving skills, with the ability to multitask and prioritize.
  • Proficiency in Microsoft Suite, with experience in Genesys software a plus.

About Us

Horace Mann was founded in 1945 by two teachers who saw a need for quality, affordable auto insurance for educators. Since then, we've broadened our mission to help all educators protect what they have today and prepare for a successful tomorrow. With over $12 billion in assets and a presence in over 4,100 school districts nationwide, we're a trusted partner for educators across the country.



  • Addison, Texas, United States Direct Orthopedic Care Full time

    Job OverviewWe are seeking a highly skilled and dedicated Patient Experience Advocate to join our team at Direct Orthopedic Care.Salary Range:$65,000 - $85,000 per annum, depending on experienceAbout the RoleThe Patient Experience Advocate will serve as a primary point of contact for prospective patients, providing exceptional customer service and ensuring...


  • Addison, Texas, United States ServiceNow Full time

    About the RoleThis is an exciting opportunity to work as a Customer Success Manager in the public sector. In this role, you will be responsible for overseeing a portfolio of customers, helping them achieve business outcomes, and fostering greater adoption and usage of ServiceNow products.Key Responsibilities:Act as an advocate for customers, understanding...


  • Addison, Texas, United States Raising Cane's Full time

    About the RoleWe are seeking a qualified Customer Service Representative to join our team at Raising Cane's. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, responding to their needs, and ensuring that every visit is a positive experience.Key ResponsibilitiesTake orders from customers and process...


  • Addison, Texas, United States Andy's Frozen Custard Restaurant Full time

    **Join Our Team at Andy's Frozen Custard Restaurant!**">We're a growing company looking for talented Customer Service Associates to help us deliver an unforgettable experience for our customers. As a Customer Service Associate, you'll be responsible for ensuring every guest leaves happy and satisfied.">About the Role:">We're seeking friendly, approachable,...


  • Addison, Texas, United States Horace Mann Full time

    Role Overview:We are seeking highly motivated individuals to join our team as Customer Service Representatives in our office. This role is responsible for delivering exceptional customer service through various communication channels.The ideal candidate will be able to work a standard Monday - Friday schedule between 8 am and 6 pm Central Time. After an...


  • Addison, Texas, United States Which Wich Superior Sandwiches Full time

    About Which Wich Superior SandwichesWhich Wich is a fast-casual sandwich shop known for its wide variety of hot and cold sandwiches made with high-quality ingredients. We're looking for a Cashier to join our team in [Location]. As a Cashier, you'll be responsible for providing excellent customer service, taking orders, and operating the point-of-sale...


  • Addison, Texas, United States GNC - Fresco Full time

    About GNC FrescoWe are a leading health and wellness retailer dedicated to helping people live well. Our team is passionate about providing exceptional service and educating customers on the benefits of our products.Why Work with Us?Opportunity to make a real difference in people's livesCompetitive compensation and benefits packageProfessional development...


  • Addison, Texas, United States Guinco Service Full time

    Job DescriptionWe are seeking a highly skilled Appliance Service Technician to join our team at Guinco Service. As a representative of a leading retailer and in-home service provider, you will work independently to diagnose and repair residential home appliances.ResponsibilitiesMaintain a high level of customer satisfaction by accurately diagnosing and...


  • Addison, Texas, United States Holcim (US) Full time

    About the RoleAs a Customer Service Representative, you will be the primary point of contact for delivery inquiries and play a critical role in ensuring customer satisfaction and promoting company sales.


  • Addison, Texas, United States Raising Cane's Full time

    Cashier Position at Raising Cane'sWe are seeking a friendly and efficient cashier to join our team. As a cashier, you will be responsible for taking orders from customers, processing payments, and maintaining a clean and organized workspace.Key Responsibilities:Provide excellent customer service by greeting customers warmly and responding to their needs in a...


  • Addison, Texas, United States Hyatt House Addison Full time

    Key ResponsibilitiesGuest Check-In/Check-Out: Process guest arrivals and departures efficiently, ensuring all necessary information is collected and documented.Room Assignments: Effectively manage room inventory, ensuring optimal utilization and minimizing overbooking.Customer Service: Provide exceptional service to guests, responding to their needs and...


  • Addison, Texas, United States Always There Personnel Full time

    Are you looking for a customer-facing role that involves data management and collection? We have an exciting opportunity for a Customer Service/Data Management professional to join our team at Always There Personnel in Addison, TX.About the RoleThis full-time position requires excellent customer service skills, great phone etiquette, and proficiency in...


  • Addison, Texas, United States Southern Multifoods, Inc. Full time

    Key ResponsibilitiesPrepare food according to specifications and maintain high-quality standards.Provide exceptional customer service and ensure guest satisfaction.Operate cash register and handle transactions accurately.Maintain a clean and organized work environment.The estimated salary for this position is around $12-$15 per hour, depending on experience...


  • Addison, Texas, United States Malin Full time

    Job DescriptionWe are looking for a skilled Customer Service and Scheduling Specialist to join our team. The estimated salary for this position is $55,000 per year. About the RoleThis is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company. You will be responsible for providing excellent customer service...


  • Addison, Texas, United States Stellantis Financial Services US Full time

    Stellantis Financial Services US is seeking an experienced Customer Service Representative II to join our team. This role requires strong communication and problem-solving skills, with a focus on providing excellent customer service.The ideal candidate will have 2-4 years of experience in customer service, with a strong understanding of financial services...


  • Addison, Texas, United States Always There Personnel Full time

    Job Overview: As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients over the phone. You will also be involved in data management, collecting and tracking data for the company.Responsibilities:Provide excellent customer service and supportCollect and track data for the company using ERP...


  • Addison, Texas, United States Destination Pet LLC Full time

    We are seeking a highly skilled Customer Service Representative to join our team at The Yard Dog in Destination Pet LLC. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service experiences that foster long-term relationships with our clients and their pets.Key Responsibilities:Spearhead our mission, vision,...


  • Addison, Texas, United States Matthew Green Insurance Agency INC Full time

    At Matthew Green Insurance Agency INC, we are committed to delivering exceptional customer service and building strong relationships with our clients.Salary InformationWe offer a competitive annual base salary of approximately $55,000, with opportunities for commission and bonuses based on performance. In addition to your salary, you will also receive paid...


  • Addison, Texas, United States Destination Pet LLC Full time

    Job OverviewDestination Pet LLC is seeking a skilled Customer Service Representative to join our team at The Yard Dog. As a valued member of our staff, you will be responsible for providing exceptional customer service and support to our clients and their pets.About the RoleSupports the Mission, Vision, and Values of Destination Pet LLC.Sells services and...


  • Addison, Texas, United States Hyatt House Addison Full time

    About Us:Hyatt House Addison is a premier hospitality provider offering exceptional service and amenities to our guests. We are committed to delivering an unforgettable experience and are seeking a dedicated Guest Service Agent to join our team.The Job:Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel...