Customer Service Liaison for Pet Facility
3 weeks ago
Job Overview
Destination Pet LLC is seeking a skilled Customer Service Representative to join our team at The Yard Dog. As a valued member of our staff, you will be responsible for providing exceptional customer service and support to our clients and their pets.
About the Role
- Supports the Mission, Vision, and Values of Destination Pet LLC.
- Sells services and products to prospective customers.
- Tours prospective clients and visitors through the facility.
- Handles incoming calls, responds to inquiries, and provides information according to established procedures.
- Welcome clients and pet guests, ensuring they have the necessary vaccination records.
- Manages cash transactions, including accepting payments and maintaining an accurate end-of-day balance.
- Explains company policies to customers in a positive and professional manner.
- Resolves customer complaints efficiently and effectively, escalating issues to supervisors as needed.
- Escorts pet guests to/from their enclosures, providing water as required.
- Operates the Point-of-Sale system with accuracy and efficiency.
- Maintains the appearance and cleanliness of public areas, including the lobby.
- Completes all required training and attends sessions as assigned.
- Treats clients, guests, visitors, and colleagues with professionalism and courtesy.
- Assists other associates as needed to ensure seamless operations.
Requirements
Expertise & Experience
- High School Graduate or Equivalent.
- Minimum 1 year of experience in customer service or retail sales.
- Proven ability to resolve problems quickly and professionally.
- Strong communication and interpersonal skills are essential.
- Customer Service experience is highly desirable.
- Excellent telephone skills are required.
- Familiarity with multi-line phone systems and computer software is necessary.
- A professional demeanor is expected at all times.
Physical Demands
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must frequently lift up to 40 pounds.
- Frequent standing, walking, and climbing stairs are required.
- Capable of handling dogs on leashes.
- May be exposed to disinfectants, sanitation chemicals, animal dander, and excretions in the work environment.
Reporting Structure
This role reports directly to the General Manager.
Compensation Package
The hourly rate for this position ranges from $10 to $16.50, depending on experience.
Diversity, Equity, and Inclusion
Destination Pet LLC is an equal opportunity employer that values diversity, equity, and inclusion. We strive to create a workplace where everyone feels welcome and respected. Our hiring decisions are based solely on qualifications and the ability to contribute to our team's success.
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