Customer Experience Leader
1 day ago
At Salesforce, we're committed to improving the state of our world. As a Customer Experience Leader, you'll play a critical role in driving Equality in our communities and workplaces.
About the RoleWe're seeking a seasoned CX professional to mature and expand our current CSX measurement and action efforts. You'll partner across Salesforce to build a team and develop a more cohesive Net Promoter System, including scoping and facilitation of resulting improvement initiatives.
Key Responsibilities- Develop and maintain an integrated Net Promoter System vision in alignment with enterprise stakeholders and goals
- Develop Enterprise Net Promoter System best practices and serve as the Center of Excellence for CX initiatives
- Define, scale, and maintain the enterprise measurement architecture across enterprise-level Net Promoter Score (NPS) surveys, including competitive, relationship, and journey surveys
- Coordinate across functions that support analytics to drive CX decision-making and determine whether there are additional data sources that should be added
To succeed in this role, you'll need a strong background in CX and NPS, as well as excellent leadership and collaboration skills. You'll be passionate about driving Equality and improving the state of our world.
Why Salesforce?At Salesforce, we believe that business is the greatest platform for change. We're committed to empowering our employees to be Trailblazers and driving their performance and career growth. If you share our values and are passionate about CX, we'd love to hear from you.
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