Customer Service Representative Insurance Specialist
3 days ago
About Gulf Insurance of Tampa Bay
Gulf Insurance of Tampa Bay is a leading insurance provider in the Tampa Bay area, serving the community since 2017.
Job Description
We are seeking a highly skilled Customer Service Representative to join our team. As a CSR, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.
Key Responsibilities
- Handle customer inquiries and resolve issues in a timely and professional manner
- Work closely with insurance agents to maintain and update customer information
- Process policy changes and assist with claims processing
- Utilize insurance-related software and systems to perform tasks efficiently
- Multitask and prioritize tasks in a fast-paced environment
- Familiarity with insurance policies and regulations is essential
Requirements
- Prior experience in the insurance industry, specifically in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using insurance-related software and systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with insurance policies and regulations
- High school diploma or equivalent; additional certifications or courses in insurance are a plus
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