Customer Service Representative Insurance Specialist

1 month ago


New Port Richey, Florida, United States Gulf Insurance of Tampa Bay Full time

About Gulf Insurance of Tampa Bay

Gulf Insurance of Tampa Bay is a leading insurance provider in the Tampa Bay area, serving the community since 2017.

Job Description

We are seeking a highly skilled Customer Service Representative to join our team. As a CSR, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work closely with insurance agents to maintain and update customer information
  • Process policy changes and assist with claims processing
  • Utilize insurance-related software and systems to perform tasks efficiently
  • Multitask and prioritize tasks in a fast-paced environment
  • Familiarity with insurance policies and regulations is essential

Requirements

  • Prior experience in the insurance industry, specifically in a customer service role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using insurance-related software and systems
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Familiarity with insurance policies and regulations
  • High school diploma or equivalent; additional certifications or courses in insurance are a plus


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