**Technical Product Manager

5 days ago


Santa Clara, California, United States ServiceNow Full time
About the Role

We are seeking a highly skilled Technical Product Manager to lead the development of our IT Operations Agent Productivity and Experience platform. As a key member of our Digital Technology team, you will be responsible for shaping the future of our core platform offerings and driving business growth through innovative product solutions.

Key Responsibilities
  • Translate business requirements into clear, actionable technical specifications for development.
  • Partner with business product managers and stakeholders to define the product vision, roadmap, and user experience for ServiceNow observability and intelligence platform.
  • Craft compelling user stories that maximize value and address user needs.
  • Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery.
  • Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines.
  • Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders.
  • Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback.
  • Maintain the conceptual, design, and technical integrity of product features and components.
  • Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.
Requirements
  • 10+ years of experience in product management or a related field, with a focus on enterprise software.
  • 5+ years of experience implementing and managing ServiceNow platform.
  • Proven track record in launching and managing IT operations management products.
  • Deep expertise in ServiceNow platform architecture and products particularly ITSM, ITAM, Security Operations and workspaces.
  • Good understanding of AI solutions and LLM models.
  • Strong understanding of IT service management (ITSM) best practices.
  • Excellent communication, collaboration, and presentation skills.
  • Ability to translate technical concepts into clear and concise language for both technical and non-technical audiences.
  • Data-driven approach with a strong focus on user needs and business goals.
Preferred Qualifications
  • Experience working with DevOps methodologies and practices.
  • Experience with ServiceNow workspaces like Service Operations workspace, Network workspace, Or other similar IT Ops agent workspaces.
  • Experience with API design and integration.


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