**Technical Product Manager
5 days ago
We are seeking a highly skilled Technical Product Manager to lead the development of our IT Operations Agent Productivity and Experience platform. As a key member of our Digital Technology team, you will be responsible for shaping the future of our core platform offerings and driving business growth through innovative product solutions.
Key Responsibilities- Translate business requirements into clear, actionable technical specifications for development.
- Partner with business product managers and stakeholders to define the product vision, roadmap, and user experience for ServiceNow observability and intelligence platform.
- Craft compelling user stories that maximize value and address user needs.
- Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery.
- Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines.
- Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders.
- Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback.
- Maintain the conceptual, design, and technical integrity of product features and components.
- Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.
- 10+ years of experience in product management or a related field, with a focus on enterprise software.
- 5+ years of experience implementing and managing ServiceNow platform.
- Proven track record in launching and managing IT operations management products.
- Deep expertise in ServiceNow platform architecture and products particularly ITSM, ITAM, Security Operations and workspaces.
- Good understanding of AI solutions and LLM models.
- Strong understanding of IT service management (ITSM) best practices.
- Excellent communication, collaboration, and presentation skills.
- Ability to translate technical concepts into clear and concise language for both technical and non-technical audiences.
- Data-driven approach with a strong focus on user needs and business goals.
- Experience working with DevOps methodologies and practices.
- Experience with ServiceNow workspaces like Service Operations workspace, Network workspace, Or other similar IT Ops agent workspaces.
- Experience with API design and integration.
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