Group Leader

4 weeks ago


Minneapolis, Minnesota, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a highly skilled and experienced Group Leader to join our team. As a Group Leader, you will be responsible for training and coaching the reception staff, facilitating efficient donor flow through the center, and performing various administrative tasks.

Key Responsibilities
  • Train and coach reception staff on plasma collection procedures and customer service skills
  • Facilitate efficient donor flow through the center, ensuring a smooth and efficient process
  • Perform administrative tasks, including registration of qualified, applicant, and transfer donors
  • Assist qualified donors in completing the screening process, including assessing self-administered health history and performing health screening procedures
  • Educate new donors on the use of therapeutic products made from donated plasma
  • Ensure that all donors' questions are answered timely, accurately, and professionally
  • Maximize donor flow by allocating staff and resources to appropriate center areas or tasks
  • Conduct daily calibration of equipment according to SOP and Plasma Operating Procedures (POP)
  • Provide guidance and technical training on processes and procedures to reception staff and other staff as required
  • Support center management by providing input into staff scheduling and resolving minor donor relations and technical procedure issues
Requirements
  • High school diploma or equivalent required
  • Minimum of 18 months experience in a clerical or customer service related position, preferably in healthcare or plasma collection environment
  • Must be able to perform basic math calculations
Working Conditions
  • Ability to make decisions that have a moderate impact on the immediate work unit
  • Understands, remembers, and communicates routine, factual information
  • Must be able to see and speak with customers and observe equipment operation
  • Occasionally perform tasks while standing and walking up to 100% of the time
  • Reach, bend, kneel, and have a high level of manual dexterity
  • Occasionally be required to lift and carry up to 25 pounds
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
  • Required to work overtime and extended hours to support center operational needs

CSL Plasma is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.


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