Group Leader

4 weeks ago


Minneapolis, Minnesota, United States CSL Plasma Full time
Job Description

As a Group Leader at CSL Plasma, you will play a critical role in ensuring the smooth operation of our plasma collection center. Your primary responsibility will be to train and coach the reception staff, facilitating efficient donor flow through the center. You will also be responsible for registering qualified, applicant, and transfer donors, as well as possessing a general knowledge of the plasma pheresis operation.

Key Responsibilities:
  • Assist qualified donors in completing the screening process, including assessing self-administered health history, answering basic medical questions, and referring donors to medical staff when necessary.
  • Perform health screening procedures such as blood pressure, pulse, weight, and temperature.
  • May be involved in registering applicant and transfer donors based on completion of appropriate training and operational needs of the center.
  • Educate new donors on the use of therapeutic products made from donated plasma.
  • Ensure that all donors' questions are answered timely, accurately, and professionally.
  • Maximize donor flow by allocating staff and resources to appropriate center areas or tasks.
  • Conduct daily calibration of equipment according to SOP and Plasma Operating Procedures (POP).
  • Provide guidance and technical training on processes and procedures to reception staff and other staff as required.
Requirements:
  • High school diploma or equivalent required.
  • Minimum of 18 months experience in a clerical or customer service-related position, preferably in healthcare or plasma collection environment.
  • Must be able to perform basic math calculations.
Working Conditions:
  • Ability to make decisions that have a moderate impact on the immediate work unit.
  • Understands, remembers, and communicates routine, factual information.
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of the time.
  • Reach, bend, kneel, and have a high level of manual dexterity.
  • Occasionally be required to lift and carry up to 25 pounds.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
  • Required to work overtime and extended hours to support center operational needs.

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