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Customer Service Representative

2 months ago

Everett, Washington, United States Nissan of Everett Full time

About the Role:

Nissan of Everett is seeking a highly skilled and organized Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing daily operations, and supporting our sales and service teams.

Key Responsibilities:

  • Customer Service: Greet and assist customers, respond to inquiries, and resolve issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk, including answering phones, responding to emails, and maintaining a clean and organized workspace.
  • Administrative Support: Provide administrative support to the sales and service teams, including data entry, filing, and other tasks as needed.
  • Scheduling and Coordination: Coordinate appointments, manage schedules, and ensure seamless communication between teams.
  • Communication and Teamwork: Collaborate with colleagues to achieve team goals, communicate effectively, and maintain a positive and professional work environment.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact with customers, colleagues, and management.
  • Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Technical Skills: Proficiency in Microsoft Office, including Excel, Word, and Outlook.
  • Customer Service Experience: Previous experience in a customer-facing role, with a focus on providing exceptional service and resolving issues.

About Us:

Nissan of Everett is a leading automotive dealership committed to providing exceptional customer service and building long-term relationships with our customers. We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.