Japanese Help Desk Team Leader

3 weeks ago


New York, New York, United States Cinter Career Full time

Cinter Career is seeking an experienced and skilled Project Leader for our Help Desk Team in New York. As a member of our team, you will be responsible for providing leadership and guidance to our Help Desk Team, ensuring that all IT-related issues are resolved efficiently and effectively.

About the Job

The successful candidate will have more than 5 years of experience in user support and small team lead experience, as well as extensive knowledge of various business software and hardware. They will also possess strong analytical skills, great team leadership skills, and the ability to act proactively with minimum supervision.

Responsibilities
  • Provide advice and assistance to the help desk team as a leader;
  • Set up and troubleshoot business software and hardware;
  • Process assigned service requests as operational support;
  • Participate in regional and global IT projects;
Requirements
  • More than 5 years of experience with user support and small team lead experience (up to five members);
  • Windows-based LAN/WAN/Remote Access support experience;
  • Extensive knowledge of various business software: Windows OS, Office 365, Adobe Acrobat, WebEx;
  • Managing and troubleshooting experience with iOS-based devices, Conference System, MS Surface, and HOP laptops;
  • Strong English and Japanese communication skills, both written and verbal, to support clients, report to upper management, as well as to effectively work with the team;
  • Spanish communication skills are a plus;
  • ITIL Foundation, Microsoft, or other related IT vendor certifications;
Salary and Benefits
  • A competitive salary range of $58,500-$75,000 per year, depending on experience;
  • Full benefits package, including health insurance, retirement plan, and paid time off;
  • Opportunities for career growth and professional development;
About Cinter Career

Cinter Career is a leading provider of IT solutions and services. We are committed to delivering high-quality products and services that meet the needs of our clients. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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