Technical Operations Lead
2 days ago
As a Technical Operations Lead, you will be responsible for providing technical expertise and support to the installation and maintenance of AV and VTC systems. Your responsibilities will include supervising installation crews, leading and assisting AV and data cabling installation teams, and performing preventive maintenance on AV and VTC systems. You will work closely with engineering, general contractors, installers, and project management teams to review and validate contract Statements of Work (SOW).
About You
To be successful in this role, you will need a minimum of five years experience in installation of Information Technology (IT), AV and/or Structured Cabling systems, prior experience in Construction Management (new builds and renovations for commercial and government facilities). You will also need to be able to install, terminate, and test low voltage cables; certification preferred. Additionally, you should have strong verbal and written communication skills, ability to lift and/or carry up to 75 pounds of VTC and AV equipment without assistance, and knowledge of AV systems strongly preferred: AMX-Harman, Bi-Amp, Cisco, Crestron, and Polycom (Poly) systems preferred. An associate's degree or higher is preferred but not required. We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, plus benefits.
Key Responsibilities
* Supervising installation crews and leading and assisting AV and data cabling installation teams* Performing preventive maintenance on AV and VTC systems* Documenting customer requirements and filing in a central repository* Reviewing site survey documentation produced by sales reps along with needs assessment reports* Assisting in creation and management of technician timelines and schedules* Providing field and electronic support to technicians during installation and testing of newly installed equipment* Ensuring quality of work and ensuring timelines and schedules are met* May create Gantt charts and project schedules as needed for the construction management teams* Responds to technical support requests of facility stakeholders* Communicating frequently with clients to identify and resolve issues, in a timely, professional, and transparent manner* Ensuring that all work is completed to the highest standards, meeting deadlines and budgets
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