Customer Service Representative

1 day ago


Louisville, Kentucky, United States Danfoss LLC Full time
Job Description

The Technical Customer Service Agent will play a critical role in ensuring that customers receive exceptional support and service from Danfoss LLC. Key responsibilities will include receiving, reviewing, and setting up customer orders in the system, collaborating closely with sales and production teams to align on order details, availability, and timelines, building and customizing BOMs (Bill of Materials) based on customer requirements, serving as the primary point of contact for customers addressing questions related to order status, lead times, and anticipated delays, working with production planners and sales when there are changes in customer requirements to maintain alignment, supporting sales by creating and managing forecasts based on customer orders, coordinating new projects to support the expansion of product offerings and customer solutions, developing and updating standard operating procedures for order processing to ensure efficiency and customer satisfaction, and maintaining positive and professional interactions with all customers to enhance their experience and satisfaction.

A successful candidate will possess a bachelor's degree in engineering, supply chain, or a related technical field, 1-3 years of experience in a manufacturing, order management, or customer service environment, proficiency in using ERP systems (SAP or Axapta), project management skills, analytical skills, attention to detail, excellent communication and interpersonal skills, and the ability to work with complex IT systems and software.

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