Furniture Sales Specialist

1 week ago


Thomasville, North Carolina, United States Kravet Full time
Furniture Sales Specialist

At Kravet Inc., we're looking for a skilled Furniture Sales Specialist to join our team. As a key member of our customer service team, you'll play a crucial role in handling day-to-day customer and seller interactions related to furniture across all our collections and brands.

The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Job Description:
  • Extensive communication with customers, showrooms, sales representatives, and factories via phone, email, and chat.
  • Participation in a contact center queue and adherence to guidelines and metrics set forth by Kravet Inc.
  • Respond to inquiries regarding product specifications, pricing, and availability, and provide standard and custom quotes with diagrams and/or forms.
  • All aspects of fabric and furniture order management, including initial review and entry, changes to existing orders, and proactive follow-up using reporting tools available.

Requirements:
  • High School Diploma or GED required.
  • 2+ Years in a Customer Service role.
  • Prior history of working in a contact center environment; remote experience preferred.

Abilities and Competencies:
  • Proficiency in all aspects of Furniture quoting, Custom quoting, and Furniture order management.
  • PC literate with proficiency in G Suite products, Nitro, Paint, and Sketch Up (a plus).


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