Customer Experience and Order Management Specialist

7 days ago


Thomasville, North Carolina, United States Kravet Full time
Customer Experience and Order Management Specialist

We are looking for a skilled Customer Experience and Order Management Specialist to join our team at Kravet Inc. This role involves managing customer interactions, order fulfillment, and providing excellent customer service.

The estimated annual salary for this position is $65,000-$85,000, depending on location and experience.

About the Position:
  • Manage all aspects of fabric and furniture order management, including initial review and entry, changes to existing orders, and proactive follow-up
  • Proactive outbound calls and emails to resolve issues and/or alternative solutions
Requirements:
  • Experience working for a high-end, luxury brand retailer or hospitality / service-oriented company
  • Knowledge of or experience with other 'trade only' suppliers, textiles, wall coverings, and furniture expertise is not required but considered a plus


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