High-End Customer Support Representative

7 days ago


Thomasville, North Carolina, United States Kravet Full time
About Kravet Inc.

Kravet Inc. is a leading manufacturer and distributor of high-quality furniture and fabrics. Our commitment to excellence and customer satisfaction has earned us recognition as a US Best Managed Company and a Certified Great Place To Work.

Job Overview

The Furniture Customer Service Representative is responsible for delivering exceptional customer experiences while managing day-to-day interactions with customers, sellers, and internal stakeholders.

Main Responsibilities:

  • Communication with customers, showrooms, sales representatives, and factories via phone, email, and chat
  • Participation in a contact center queue, adhering to established guidelines and metrics
  • Responding to inquiries regarding product specifications, pricing, and availability, and providing standard and custom quotes as needed
  • Managing all aspects of fabric and furniture order management, including initial review, entry, changes, and proactive follow-up
  • Resolving issues and offering alternative solutions through proactive outbound calls and emails
  • Providing inter-departmental support to other furniture teams as required
  • Maintaining familiarity with our furniture product lines and collections across all brands
  • Onboarding new products, procedures, and processes as business needs evolve
  • Awareness and adherence to company policies and procedures
Requirements

To succeed in this role, you should have:

  • A High School Diploma or GED
  • At least 2 years of experience in a customer service role
  • Prior experience working in a contact center environment, preferably remotely
  • Experience working with high-end, luxury brand retailers or hospitality/service-oriented companies
  • Knowledge of or experience with home furnishings and/or interior design industry
  • Familiarity with trade-only suppliers, textiles, wall coverings, and furniture expertise is a plus
Salary Range

The estimated annual salary for this role is $50,000 - $70,000, depending on experience.



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