High-End Customer Support Representative
7 days ago
Kravet Inc. is a leading manufacturer and distributor of high-quality furniture and fabrics. Our commitment to excellence and customer satisfaction has earned us recognition as a US Best Managed Company and a Certified Great Place To Work.
Job OverviewThe Furniture Customer Service Representative is responsible for delivering exceptional customer experiences while managing day-to-day interactions with customers, sellers, and internal stakeholders.
Main Responsibilities:
- Communication with customers, showrooms, sales representatives, and factories via phone, email, and chat
- Participation in a contact center queue, adhering to established guidelines and metrics
- Responding to inquiries regarding product specifications, pricing, and availability, and providing standard and custom quotes as needed
- Managing all aspects of fabric and furniture order management, including initial review, entry, changes, and proactive follow-up
- Resolving issues and offering alternative solutions through proactive outbound calls and emails
- Providing inter-departmental support to other furniture teams as required
- Maintaining familiarity with our furniture product lines and collections across all brands
- Onboarding new products, procedures, and processes as business needs evolve
- Awareness and adherence to company policies and procedures
To succeed in this role, you should have:
- A High School Diploma or GED
- At least 2 years of experience in a customer service role
- Prior experience working in a contact center environment, preferably remotely
- Experience working with high-end, luxury brand retailers or hospitality/service-oriented companies
- Knowledge of or experience with home furnishings and/or interior design industry
- Familiarity with trade-only suppliers, textiles, wall coverings, and furniture expertise is a plus
The estimated annual salary for this role is $50,000 - $70,000, depending on experience.
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