Technical Account Manager

2 weeks ago

Boise, Idaho, United States Yardi Systems Full time
About the Role

Yardi Systems is seeking a highly skilled Technical Account Manager to join our dynamic Senior Living team. As a Technical Account Manager, you will be a proactive partner empowering our esteemed clients with top-tier consultative insights, seamless implementation processes, ongoing system support, and tailored professional services.

Key Responsibilities
  • Up to 50% travel to client locations demonstrating and training Yardi Products.
  • Perform product implementation and conversion services for assigned clients.
  • Analyze and interpret client operational needs and determines initial system configuration accordingly.
  • Perform data mapping and conversion, user training, and other services to ensure successful software deployment.
  • Advise and institute best practices relevant to clients in the application of Yardi products.
  • Consult with and provide direction to software end-users; assists end-users with the day-to-day operation of system software including financial reporting, accounting, and daily business operations.
  • Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application-specific issues.
  • Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices.
  • Perform system and business process reviews and other services reviews to identify inefficient processes and makes sound recommendations for client productivity gains using Yardi software.
  • Manage continued software integrations, maintenance, and updates in collaboration with clients.
  • Research, analyze, and resolve software functionality and reporting problems for clients.
  • Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution.
  • Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals.
  • Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned.
Requirements
  • Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences, or equivalent experience in the property management industry.
  • 1- 2 years of Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests.
  • Proven project management experience and customer relationship management skills.
  • Demonstrate successful collaboration with Cloud Services, development, and escalation teams.
  • Independent, sound decision making and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Client-centered commitment and focus.
  • Competence in some of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language.
  • Proven ability to treat all employees and clients with respect and dignity.
  • Understanding of property management industry and best practices.
  • Working knowledge of accounting practices.
Ideal Candidate
  • Ability to configure and manage networks and peripherals.
  • Experience with HTML/Cloud Services.

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