Senior Operations Manager
3 weeks ago
IDR, Inc. is seeking a seasoned professional to fill the role of Senior Operations Manager. This position will be based in Los Angeles, CA, and will involve working with a large organization to develop and implement large-scale business and technology operations.
Key Responsibilities:
- Define, design, and operate large-scale business and technology operations.
- Manage technology delivery program and implement technology operations.
- Apply ITIL concepts and best practices to improve service management.
- Implement service management technology solutions, such as ServiceNow or Remedy.
- Structure, manage, and run cross-functional operational topics, including coordination between clients and service providers.
- Lead and influence diverse teams through excellent communication skills.
Requirements:
- Minimum 5+ years of experience in technology delivery program management.
- Strong understanding of ITIL concepts and practical experience with ITIL best practices.
- Experience with service management technology solutions.
- Proven ability to lead and influence diverse teams.
What We Offer:
- Competitive compensation package.
- Full benefits, including medical, vision, dental, and more.
- Opportunity to work with an industry-leading organization.
About IDR, Inc.:
- 20+ years of proven industry experience in 4 major markets.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager committed to employee success.
- Medical, dental, vision, and life insurance.
- ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row.
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