Program Specialist Customer Service Representative

3 days ago


Reno, Nevada, United States Ultimate Staffing Services Full time
Job Summary

We are seeking a highly skilled Program Specialist to join our team at Ultimate Staffing Services. The successful candidate will act as a liaison between members and dealers for the Auto buying program, gathering information, researching, communicating, and educating all parties on the program guidelines.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to remain calm under pressure and handle difficult phone calls. They will also possess strong analytical and problem-solving skills, with the ability to analyze situations, offer potential solutions, and communicate them clearly over the phone.

Key Responsibilities:

  • Interact with members, dealers, sales teams, and internal departments via phone and email, using appropriate business acumen.
  • Respond to member calls within 24 hours, educating them on the benefits of using the Auto Program.
  • Counsel dealers on process and price, ensuring accurate and timely follow-through.
  • Review member purchases with high attention to detail, conducting follow-up calls to ensure issues are resolved efficiently.
  • Perform other duties as assigned.

Requirements:

  • High School Diploma and a minimum of 2 years' experience in a service-oriented environment.
  • Experience taking escalated calls and/or in a Customer retention role is highly desired.
  • Proficient in Microsoft Office, including Outlook, Word, and Excel (preferred).
  • Experience using an Outlook calendar to track and manage follow-up calls.
  • Minimum of 1 year experience communicating with customers via phone.
  • Experience working within a team environment is preferred.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Equal Employment Opportunity:

Ultimate Staffing Services is an equal opportunity employer, committed to diversity and inclusion. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.



  • Reno, Nevada, United States Ultimate Staffing Services Full time

    Job DescriptionAs a Program Specialist with Ultimate Staffing Services, you will serve as a liaison between members and dealers for the Auto Buying Program. Your primary responsibility will be to gather information, research, communicate, and educate all parties on the program guidelines.You will ensure that incoming and outgoing calls are processed...


  • Reno, Nevada, United States Patagonia Full time

    Job Title: Customer Service RepresentativeJoin Patagonia's team of customer service representatives and play a vital role in delivering exceptional customer experiences. As a customer service representative, you will be the face of our company, providing support to customers via phone, chat, and email. Your primary goal will be to resolve customer inquiries...


  • Reno, Nevada, United States French Agency Full time

    Job Title: Customer Service RepresentativeAt French Agency, we are seeking a highly skilled and customer-focused Customer Service Representative to join our Sales and Customer Service Department.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving...


  • Reno, Nevada, United States Milan Institute Full time

    Job SummaryWe are seeking a skilled and enthusiastic Customer Service Specialist to contribute to the success of our student salon floor at Milan Institute.This role offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.Key ResponsibilitiesGreet and welcome salon...


  • Reno, Nevada, United States Domino's Pizza LLC Full time

    About Us:Domino's Pizza LLC is a leading food delivery and carryout pizza chain that has been serving customers for over 60 years. Our company is built on a foundation of innovation, hard work, and a passion for delivering exceptional customer experiences.Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to...


  • Reno, Nevada, United States Web Craft Stylers Full time

    Job Title: Call Center RepresentativeWe are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team at Web Craft Stylers.Job SummaryThe Call Center Representative will serve as the primary point of contact for our customers, providing exceptional service and support. The ideal candidate will have excellent verbal and written...


  • Reno, Nevada, United States Expeditors Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryExpeditors is seeking a Customer Service Representative to join our Customs Brokerage department. As a key member of our team, you will be responsible for ensuring the proper and timely movement and clearance of freight, while providing exceptional customer service.Key...


  • Reno, Nevada, United States Stellar Enterprises Full time

    Customer Service Representative at Stellar EnterprisesWe are seeking a skilled Customer Service Representative to join our team at Stellar Enterprises. As a Customer Service Representative, you will play a vital role in supporting our customers and providing them with exceptional service.Key Responsibilities:Provide timely and effective support to customers...


  • Reno, Nevada, United States Wastexperts Full time

    Customer Service RepresentativeAt Wastexperts, we're committed to providing exceptional service to our clients. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the best possible experience.Key Responsibilities:Act as the primary point of contact for customers experiencing servicing issuesCollaborate with...


  • Reno, Nevada, United States David's Bridal Full time

    Customer Service Representative Job DescriptionAt David's Bridal, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide personalized assistance to customers, addressing their needs...


  • Reno, Nevada, United States PrideStaff Full time

    PrideStaff Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at PrideStaff. As a key member of our service team, you will be responsible for:Key Responsibilities:Receiving and resolving customer service calls from across the countryDispatching field technicians to customer locations when issues cannot be...


  • Reno, Nevada, United States The Hertz Corporation Full time

    Instant Return Representative RoleThe Instant Return Representative is a vital team member at The Hertz Corporation, serving as the brand ambassador by delivering exceptional customer experiences.This role involves providing attentive and personalized service to customers, ensuring their needs are met efficiently and effectively.Key Responsibilities:Deliver...


  • Reno, Nevada, United States The Hertz Corporation Full time

    Instant Return RepresentativeThe Instant Return Representative plays a vital role in providing exceptional customer experiences at our airport locations. As a brand ambassador, this team member is responsible for delivering fast, easy, and valued experiences to our customers.Key Responsibilities:Provide attentive and personalized customer serviceEnsure...


  • Reno, Nevada, United States Unitek Learning Full time

    Job Title: ReceptionistUnitek Learning is seeking a highly skilled and organized Receptionist to join our team. As a Receptionist, you will be the first point of contact for visitors, vendors, and prospective students, providing exceptional customer service and ensuring a positive experience for all.Key Responsibilities:Manage incoming inquiries and lobby...


  • Reno, Nevada, United States Greene Resources Full time

    Client Service SpecialistGreene Resources is seeking a highly skilled and detail-oriented Client Service Specialist to join our dynamic team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage client relationships and provide timely and effective support to...


  • Reno, Nevada, United States This Is Voice Full time

    Job Title: Call Center RepresentativeWelcome to This Is Voice, a leading marketing company that helps businesses make their brand heard. We're passionate about leveraging the power of voice in marketing strategies to drive success.Job SummaryWe're seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. As a Call Center...


  • Reno, Nevada, United States Guild Mortgage Full time

    Customer Service RepresentativeAt Guild Mortgage Company, we're dedicated to providing exceptional customer service and support to our clients. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide friendly, knowledgeable, and efficient service to...


  • Reno, Nevada, United States Patagonia Full time

    Job Title: Customer Service RepresentativeAt Patagonia, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, chat, and email.Key Responsibilities:Provide timely...


  • Reno, Nevada, United States Renown Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Engagement Representative to join our team at Renown Health. As a key member of our Engagement Center, you will serve as the front door of our organization, ensuring that our customers receive timely and exceptional healthcare experiences.Key ResponsibilitiesProvide exceptional customer...


  • Reno, Nevada, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued customers.Key Responsibilities:Greet customers in a friendly and professional mannerAnswer...