Program Specialist Customer Service Representative
3 days ago
We are seeking a highly skilled Program Specialist to join our team at Ultimate Staffing Services. The successful candidate will act as a liaison between members and dealers for the Auto buying program, gathering information, researching, communicating, and educating all parties on the program guidelines.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to remain calm under pressure and handle difficult phone calls. They will also possess strong analytical and problem-solving skills, with the ability to analyze situations, offer potential solutions, and communicate them clearly over the phone.
Key Responsibilities:
- Interact with members, dealers, sales teams, and internal departments via phone and email, using appropriate business acumen.
- Respond to member calls within 24 hours, educating them on the benefits of using the Auto Program.
- Counsel dealers on process and price, ensuring accurate and timely follow-through.
- Review member purchases with high attention to detail, conducting follow-up calls to ensure issues are resolved efficiently.
- Perform other duties as assigned.
Requirements:
- High School Diploma and a minimum of 2 years' experience in a service-oriented environment.
- Experience taking escalated calls and/or in a Customer retention role is highly desired.
- Proficient in Microsoft Office, including Outlook, Word, and Excel (preferred).
- Experience using an Outlook calendar to track and manage follow-up calls.
- Minimum of 1 year experience communicating with customers via phone.
- Experience working within a team environment is preferred.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Equal Employment Opportunity:
Ultimate Staffing Services is an equal opportunity employer, committed to diversity and inclusion. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
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