Customer Service Representative
3 days ago
At Wastexperts, we're committed to providing exceptional service to our clients. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the best possible experience.
Key Responsibilities:- Act as the primary point of contact for customers experiencing servicing issues
- Collaborate with the Sales team and Operations Support team to resolve problems and implement ongoing solutions
- Escalate serious service concerns to the Business Development Manager
- Check on outstanding service issues to ensure completion
- Provide customer service via telephone and/or email, redirecting them when necessary to the proper department
- Communicate field employee concerns to the Operations Department
- Provide updates to on-going service issues to the supervisor
- Experience with Microsoft Suite, including intermediate Excel skills
- Excellent communication skills
- 2+ years of professional office experience
- 1+ year of experience with SalesForce
- Competitive hourly rate: $23.00 - $25.00 per hour
- Excellent benefits, including medical, dental, and vision insurance
- Company-paid life insurance
- 401K retirement with company match
- Employee Assistance Program (EAP)
We're a company that values hard work, open-mindedness, respect for everyone, and keeping communities first. If you're passionate about making a difference, join us in our mission to contribute to a fully renewable planet and enable a Circular Economy.
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