Customer Service Representative

1 month ago


Reno, Nevada, United States Unitek Learning Full time
Job Title: Receptionist

Unitek Learning is seeking a highly skilled and organized Receptionist to join our team. As a Receptionist, you will be the first point of contact for visitors, vendors, and prospective students, providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities:
  • Manage incoming inquiries and lobby traffic, handling a high volume of phone calls, emails, and in-person visits
  • Answer calls using approved scripts, handle objections, and log new inquiries
  • Field messages from previous nights, enter and assign leads to representatives, and direct visitors to the appropriate person
  • Assign prospects to representatives upon approval of the Director of Admissions and/or Campus Director
  • Process Visitor/Student Profile Sheets, enter into contact manager, and assign to representatives
  • Ensure prospective students are met by representatives in a timely fashion
  • Monitor the main entry area to prevent unauthorized access
  • Receive, sort, and post incoming mail, and send and receive packages
  • Perform various clerical duties, including typing forms, letters, and reports, and photocopying, faxing, and filing
Requirements:
  • Adaptability and ability to work well under pressure in a fast-paced environment
  • Dependability and ability to follow instructions and respond to management direction
  • Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
  • High School Diploma or GED and minimum 1-year customer service experience
What We Offer:
  • Competitive salary of $19-$21 per hour
  • Medical, dental, and vision insurance starting the 1st of the month following 30 days of employment
  • 2 weeks' starting vacation per year, increasing based on years of service
  • 12 paid holidays and 2 floating holidays
  • 401k with company match
  • Company-paid life insurance at 1x's annual salary
  • Leadership development and training for career advancement
  • Tuition assistance and forgiveness for you and your family up to 100% depending on program


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