Customer Service Program Specialist

2 days ago


Reno, Nevada, United States Ultimate Staffing Services Full time
Job Description

As a Program Specialist with Ultimate Staffing Services, you will serve as a liaison between members and dealers for the Auto Buying Program. Your primary responsibility will be to gather information, research, communicate, and educate all parties on the program guidelines.

You will ensure that incoming and outgoing calls are processed accurately and in a timely manner with appropriate follow-through. This role will work alongside other Program Specialists, but also have the ability to work independently as needed.

Key Responsibilities:

  • Interact with members, dealers, sales teams, and internal departments via phone and email using appropriate business acumen.
  • Analyze situations, offer potential solutions, and communicate them clearly over the phone.
  • Respond to member calls within 24 hours.
  • Educate members on the benefits of using the Auto Program.
  • Counsel dealers on process and price.
  • Review member purchases with high attention to detail.
  • Conduct follow-up calls to ensure issues are resolved timely and efficiently.

Requirements:

  • High School Diploma and a minimum of 2 years' experience in a service-oriented environment.
  • Experience taking escalated calls and/or in a Customer Retention role is highly desired.
  • Proficient in Microsoft Office, including Outlook, Word, and Excel.
  • Experience using an Outlook calendar to track and manage follow-up calls.
  • Minimum of 1 year experience communicating with customers via phone.
  • Experience working within a team environment is preferred.


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