Supply Chain and Customer Service Specialist

4 weeks ago


Bedford, New Hampshire, United States Ferrotec Full time

pbJobSummary/b/ppWeareseekingahighlyskilledbSupplyChainandCustomerServiceSpecialist/btojoinourteamatFerrotec.Thisrolewillberesponsibleforplanningandprocurementofcriticalmaterials,components,equipment,andservices,aswellasmanagingcustomer/supplierrelationships./ppbKeyResponsibilities/b/pulliResponsibleforplanningandprocurementtoFerrotecandnon-FerrotecSuppliersofcriticalmaterials,components,equipment,andservices./liliReviewsrequisitions,obtainsquotations,examinesbids,andformulatesshort-andlong-termprocurementstrategiesforassignedcommodities./liliDevelopsandmaintainsasupplybasethatmeetstherequirementsofFerrotec'scapacitydemand,qualityrequirements,andcostexpectations./liliApprovesandqualifiessuppliersconsistentwiththeSupplierQualificationProcess./liliInterfaceswithandprovidesinformationtoPlanning,Manufacturing,QC,Engineering,Shipping,Receiving,andSalespersonnelasrequired./liliServesasbackupfordepartmentmembers./liliAssistsPurchasingmanagementinthetrainingofotherdepartmentmembersasbackupandinprofessionaldevelopment./liliEnterspurchaseorderstoappropriateFerrotecfacilitiesinsupportofcustomerrequirements./liliFollows-uptomakesurethatwemaintain'on-timedeliverystatus'safeguardingthecustomers'deliveryrequirements./liliInitiatesoutsideworkorderprocessesasneeded./liliProcessesandaudits'dummy'packinglistsasrequired./liliReviewsweekbacklogreportandfollow-upsonan'late'orpotentiallylateordersasnecessary./liliWorkswithtraffictocoordinateshipmentsasnecessary./liliMonitorsandcoordinated'returntovendor'(RTV)activitytoinsurebestpossiblecorrectiveaction./liliRequiresinternationalcommunicationacrossvarioustimezones./liliMayrequiretraveltovisitSupplyBase/MainManufacturer(FTH)./li/ulpbCustomerSupport/b/pulliAnswersrequestsfromcustomersandmaintainsahighlevelofcustomersatisfaction./liliResponsibleforprocessingsalesorders,bookings,releasesandshipmentsforassignedcustomersinOracle./liliMonitorconsignedinventoryatcustomerlocation,makeproperinventory,accounting,order/schedulereplacementmaterialwithinmanagementguidelines,andexpediteasrequiredtomeetdefinedinventorylevels./liliParticipatesinanyrequiredmeetingswiththecustomertodiscussschedulingandcommercialissues./liliObtainsanddistributescustomerforecaststotheappropriateFerrotecGroups./liliReviewscustomerbacklogreport,follows-uponshipscheduleswiththefactory,andmodifieschangeordersasneededwithproduction./liliProcesses,tracksandissuesR/A'Sandassociatedcreditmemosasneeded./liliMaintainscustomerfiles/filingasrequiredbycompany./liliParticipateswithothercustomerservicerepresentativestoauditorderentryincompliancewithJ-Soxrequirements./liliServesasbackupforthesalesstaffandmanagementwhenoutoftheoffice./liliPreparessupportinformationtosalesandmanagementasneeded./liliMayrequirevisitingassignedCustomers,possiblyoutsidetheUSA./li/ulpbRequirements/b/pulliBachelor'sdegreeorequivalentand3-5years'experience./liliMustbeorganizedandhaveexcellentwrittenandverbalcommunicationsskills./liliProficientwithMicrosoftoffice(Excelespecially),MRPsoftware,BOMstructure./liliProblem-solving,negotiations,conflict-resolutionskills./liliContractreviewexperiencedesired./li/ulpbPerksofJoiningOurTeam/b/ppWeofferacompetitivebenefitspackage,includingmedical,dental,vision,life&disability,401Kmatching,flexibleworkhours,tuitionreimbursement,leadershipdevelopment,travelandhoteldiscounts,paidtimeoff,sick&wellnessandvolunteertime,employeerecognitionprogram,employeeengagement&appreciationeventshostedthroughouttheyear,virtualwellnessactivitiesandclassesavailabletoallemployees&familymembers,andmuchmore./ppWeareproudtobeanEqualOpportunityandAffirmativeActionemployer,andconsiderqualifiedapplicantswithoutregardtorace,color,creed,religion,ancestry,nationalorigin,sex,sexualorientation,genderidentity,age,disability,veteranstatusoranyotherprotectedfactorunderfederal,stateorlocallaw./p



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