Customer Service Representative I
3 weeks ago
Job Description
As a Customer Service Representative at Concord Group Insurance, you will provide exceptional service to our agency partners and policyholders by developing and maintaining deep knowledge of our products, systems, and services to effectively respond to their daily inquiries and communications. This critical resource serves as a mentor to junior team members and maintains broad visibility across the company to develop and deliver top-quality service standards.
Responsibilities
- Service agents and policyholders with information relating to policies, including bills, payments, coverage information, and more.
- Handle an average of 35-45 inbound phone calls per day and be responsible for end-to-end call resolution.
- Respond to agency partners and policyholders through chats, emails, and telephone calls.
- Educate agents and policyholders to manage their accounts on our customer website.
- Investigate and resolve payment inquiries.
- Process and mail underwriting notices.
- Create policyholder and agency correspondence.
- Perform other duties as assigned.
Requirements
- A high school diploma or equivalent is required, with an undergraduate college degree strongly preferred.
- Ability to build rapport with agents, policyholders, and team members.
- Excellent communication, interpersonal, and problem-solving skills.
- Dependability, reliability, and a positive attitude are essential.
- Proficiency in Microsoft Office suite of products, including Word and Excel.
Benefits
Concord Group employees are eligible for a comprehensive total compensation package, including medical, vision, dental, life, and disability insurance. We offer a generous Paid Time Off Program and a competitive 401(k) plan with company match.
About Us
As a leading regional provider of property and casualty insurance, Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make Concord Group a great place to build your career.
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