Savannah Contact Center Representative

3 weeks ago


Savannah, Georgia, United States MCI Careers Full time
About the Role

We are seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Handle inbound and outbound calls in a courteous and professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for the customer
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes
Requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Qualifications
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to our website.



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