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Savannah Customer Service Representative

1 month ago


Savannah, Georgia, United States MCI Careers Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Savannah. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone, email, and chat interactions.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and make recommendations to customers
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed performance metrics and sales targets

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Basic computer skills and proficiency in Microsoft Office

What We Offer:

  • Competitive hourly rate and opportunities for advancement
  • Comprehensive training program and ongoing support
  • Collaborative and dynamic work environment
  • Opportunities for professional growth and development

About MCI Careers:

MCI Careers is a leading provider of customer service solutions, dedicated to delivering exceptional customer experiences through our team of highly trained and motivated representatives. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.