Savannah Energy Customer Care Representative

4 weeks ago


Savannah, Georgia, United States MCI Careers Full time
Job Title: Savannah Energy Customer Care Representative

Job Summary:

We are seeking a highly motivated and customer-focused Savannah Energy Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our energy customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities:

  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Listen to customers, understand their needs, and resolve their issues
  • Research and resolve customer complaints in a timely and efficient manner
  • Utilize our systems and technology to complete account management tasks
  • Document and process customer claims in our systems
  • Follow all required scripts, policies, and procedures
  • Escalate customer issues to the managerial team as needed

Requirements:

  • High school diploma or equivalent required
  • 1 year of customer service experience in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic knowledge of Microsoft Office Suite

What We Offer:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Fun and dynamic work environment
  • Comprehensive training program

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to our website.



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