Savannah Energy Customer Care Representative
4 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Savannah Energy Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our energy customers, resolving their issues, and ensuring their satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Listen to customers, understand their needs, and resolve their issues
- Research and resolve customer complaints in a timely and efficient manner
- Utilize our systems and technology to complete account management tasks
- Document and process customer claims in our systems
- Follow all required scripts, policies, and procedures
- Escalate customer issues to the managerial team as needed
Requirements:
- High school diploma or equivalent required
- 1 year of customer service experience in a call center environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic knowledge of Microsoft Office Suite
What We Offer:
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Fun and dynamic work environment
- Comprehensive training program
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to our website.
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