Contact Center Representative

2 days ago


Savannah, Georgia, United States MCI Military Recruitment Full time
Job Title: Entry-Level Contact Center Representative

We are seeking a highly motivated and customer-focused individual to join our team as an Entry-Level Contact Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and exceeding sales targets.

Key Responsibilities:
  • Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner
  • Provide accurate and timely information to customers, resolving their inquiries and concerns
  • Meet or exceed sales targets, identifying opportunities to upsell and cross-sell products and services
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to improve customer service skills and product knowledge
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and familiarity with CRM software
  • Availability to work a variety of shifts, including evenings and weekends
What We Offer:
  • Competitive hourly rate and opportunities for overtime
  • Comprehensive training program and ongoing development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for advancement and career growth


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