Accommodation Operations Associate

5 days ago


Tarrytown, New York, United States M&R Hotel Management Full time
Accommodation Operations Associate Job Summary

We are seeking a highly skilled Accommodation Operations Associate to join our team at M&R Hotel Management. This role is responsible for managing the front desk, handling guest transactions, and maintaining accurate records.

The ideal candidate will have excellent organizational skills, attention to detail, and the ability to work effectively under pressure. You will be responsible for verifying daily audit of the hotel's financial data, processing credit card transactions, and coordinating with other departments as necessary.

Key Responsibilities:

  • Verify each Front Desk shift's transactions and process credit card transactions.
  • Post tax charges to all guest folios and finalize transactions completed during the day.
  • Create and/or print required reports, file or transmit them as directed.
  • Prepare registration cards for arriving guests and prepare folios for departing guests.
  • Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
  • Take, modify, and cancel guest reservations, verify and balance hotel suite availability.
  • Check in/out guests, perform 'express checkout' duties, and verify departure dates.
  • Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.
  • Administer guest payment policies, maintain hotel key security system, and administer guest safe deposit boxes.
  • Responsible for knowing hotel emergency procedures, coordinate with other departments to fulfill guest special requests.
  • Communicate facilities and services to guests at check-in, answer guest questions regarding local area facilities.

Estimated Salary:$52,000 - $62,000 per year, depending on experience and qualifications.



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