Customer Service Representative

2 days ago

New York, New York, United States Empowered Hospitality Full time

Empowered Hospitality: A Leader in Hospitality Solutions

**Job Title:** Customer Support

**Job Summary:**
Empowered Hospitality is seeking a highly skilled and dedicated Customer Support professional to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and delivering high-quality results.

**Responsibilities:**

### Client Work

* Provide support to HR Consultants, who act as Team Leads for 2-3 E|H clients
* Edit and update key HR documents
* Deliver polished final products on or before deadline
* Research HR or legal policies where clarification is needed
* Continuously pursue own education regarding new concepts, policies, or legislation
* Apply meticulous attention to detail; Bring ownership mentality to our clients' risk
* Prepare templates and questionnaires for documents, as needed
* Prepare training materials, presentations, and other supporting visual resources consistent with Empowered Hospitality branding
* Support reporting and statistical analysis of E|H by building and generating reports, analyzing reports, suggesting means of collecting and analyzing data to meet client needs
* Perform comparative analysis of benefit programs, HRIS platforms, Payroll providers, LMS, and other hospitality systems
* Administer weekly hours tracking and reporting, and associated tasks
* Contribute to overall organization of E|H document storage, systems, and tools

### New Client Onboarding Process

* Assist with New Client Checklist
* Conduct hands-on audits, including I-9 forms, employee documents, legal postings, wage & hour compliance, and other compliance topics, as directed
* Scan employee files into storage platform

**Skills & Requirements:**

* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Excellent problem-solving and analytical skills
* Proficiency in Microsoft Office and Google Suite
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team

**Language:**

en

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