Member Service Representative

2 months ago


Fort Myers, Florida, United States Lake Michigan Credit Union Full time
About the Role

We are seeking a highly skilled Member Service Representative to join our team at Lake Michigan Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, educating them on our products and services, and helping them achieve their financial goals.

Key Responsibilities
  • Provide members with personalized service, answering their questions and addressing their concerns in a timely and professional manner.
  • Develop and maintain relationships with members, understanding their financial needs and providing solutions that meet those needs.
  • Process new accounts, loans, and other financial transactions with accuracy and efficiency.
  • Work collaboratively with other team members to achieve business objectives and provide exceptional member service.
  • Participate in ongoing training and development to stay up-to-date on credit union products and services.
Requirements
  • 1-3 years of experience in a similar role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with members and colleagues.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
About Us

Lake Michigan Credit Union is a not-for-profit financial cooperative, owned and controlled by our members. We are committed to providing exceptional service, competitive rates, and innovative products to our members. Our team is dedicated to helping our members achieve their financial goals and improve their financial well-being.



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