Member Service Representative

4 weeks ago


Fort Myers, Florida, United States Lake Michigan Credit Union Full time

About the Role:

Lake Michigan Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our retail banking team, you will be responsible for providing exceptional service to our members, educating them on our products and services, and helping them achieve their financial goals.

Key Responsibilities:

  • Provide members with personalized service, answering their questions and addressing their concerns in a timely and professional manner.
  • Develop and maintain relationships with members, understanding their financial needs and providing solutions to meet those needs.
  • Process new accounts, loans, and other financial transactions with accuracy and efficiency.
  • Work collaboratively with other team members to achieve sales and service goals.
  • Participate in ongoing training and development to stay up-to-date on our products and services.

Requirements:

  • 1-3 years of experience in a similar role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

About Us:

Lake Michigan Credit Union is a not-for-profit financial cooperative, owned and controlled by our members. We are committed to providing exceptional service, competitive rates, and innovative products to our members. We are proud of our reputation for excellence and our commitment to the communities we serve.



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