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Member Service Representative

2 months ago


Fort Myers, Florida, United States Lake Michigan Credit Union Full time
About the Role

We are seeking a highly skilled and motivated Member Service Representative to join our team at Lake Michigan Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, educating them on our financial products and services, and helping them achieve their financial goals.

Key Responsibilities
  • Provide personalized service to members, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Develop and maintain relationships with members, understanding their financial needs and providing tailored solutions to meet those needs.
  • Process new accounts, loans, and other financial transactions with accuracy and efficiency.
  • Collaborate with other team members to achieve sales and service goals, and to identify opportunities for growth and improvement.
  • Stay up-to-date on our products and services, and be able to communicate their benefits and features to members.
  • Participate in ongoing training and development to enhance your skills and knowledge, and to stay current with industry trends and best practices.
Requirements
  • One to three years of experience in a customer-facing role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
About Us

Lake Michigan Credit Union is a not-for-profit financial cooperative, owned and controlled by our members. We are committed to providing exceptional service, competitive rates, and innovative products to our members, while also giving back to our communities through charitable giving and volunteerism.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.