Technical Consultant, Manufacturing Expert
4 weeks ago
As a Technical Consultant, Manufacturing Expert at ServiceNow, you will play a key role in helping our customers optimize their manufacturing processes. With a strong background in configuration and development, you will work closely with customers to configure the ServiceNow platform and provide thought leadership on leveraging configurations versus customizations.
Key Responsibilities:
- Be the technical expert on the ServiceNow platform, advising customers on best practices for configuration and development.
- Support customer engagements, including process definition, re-engineering, and gap analysis.
- Advise customers on ways to leverage the ServiceNow platform to transform their current processes.
- Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology.
- Guide customers through the ServiceNow capabilities during different parts of the engagement.
Requirements:
- At least 5 years of configuration/development experience for complex technologies.
- Demonstrated ability to influence and consult in a customer service environment.
- Experience with Web Technologies and SaaS technologies.
- Knowledge of Manufacturing Best Practices in Order to Cash, Order issue management, orchestration, and product quality issues.
- Strong understanding of leading CRM tools and related systems.
Certification Requirements:
- Required ServiceNow Certifications: Certified System Administrator, Certified Implementation Specialist – Customer Service Management, and Certified Application Developer.
- Desired ServiceNow Certifications: Certified ITSM, ITOM, FSM, and FD21.
What We Offer:
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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