Technical Consultant, Manufacturing Expert

4 weeks ago


Austin, Texas, United States ServiceNow Full time
Transform Manufacturing Processes with ServiceNow

As a Technical Consultant, Manufacturing Expert at ServiceNow, you will play a key role in helping our customers optimize their manufacturing processes. With a strong background in configuration and development, you will work closely with customers to configure the ServiceNow platform and provide thought leadership on leveraging configurations versus customizations.

Key Responsibilities:

  • Be the technical expert on the ServiceNow platform, advising customers on best practices for configuration and development.
  • Support customer engagements, including process definition, re-engineering, and gap analysis.
  • Advise customers on ways to leverage the ServiceNow platform to transform their current processes.
  • Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology.
  • Guide customers through the ServiceNow capabilities during different parts of the engagement.

Requirements:

  • At least 5 years of configuration/development experience for complex technologies.
  • Demonstrated ability to influence and consult in a customer service environment.
  • Experience with Web Technologies and SaaS technologies.
  • Knowledge of Manufacturing Best Practices in Order to Cash, Order issue management, orchestration, and product quality issues.
  • Strong understanding of leading CRM tools and related systems.

Certification Requirements:

  • Required ServiceNow Certifications: Certified System Administrator, Certified Implementation Specialist – Customer Service Management, and Certified Application Developer.
  • Desired ServiceNow Certifications: Certified ITSM, ITOM, FSM, and FD21.

What We Offer:

  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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