Guest Services Representative

2 weeks ago


Minneapolis, Minnesota, United States Aloft Downtown Minneapolis Full time
Position Overview

At Aloft Downtown Minneapolis, we pride ourselves on our unique approach to hospitality. Our team embodies a vibrant style and a passion for innovation, ensuring that we meet and exceed our guests' expectations. We are currently seeking a dedicated Front Desk Associate who will play a crucial role in creating memorable experiences for our guests.

Key Responsibilities
  • Warmly greet and welcome every guest upon arrival.
  • Efficiently manage guest registrations and bookings, confirming reservations and verifying personal information.
  • Assist guests with kiosk operations as needed.
  • Handle incoming calls professionally and courteously.
  • Maintain a thorough understanding of hotel amenities and the surrounding area.
  • Process payments during check-in and check-out.
  • Manage a house bank and ensure accurate daily reporting of receipts.
  • Facilitate retail transactions and maintain cleanliness in retail areas.
  • Issue luggage claims and assist with guest luggage as requested.
  • Uphold the hotel’s standards of cleanliness and presentation.
  • Address guest complaints with professionalism and efficiency.
  • Complete additional tasks as assigned.
Qualifications
  • 1-3 years of experience in a customer-facing role, preferably in hospitality or high-end retail.
  • Must be at least 18 years of age.
  • Experience with Hilton/OnQ systems is highly desirable.
  • Basic computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
  • A strong alignment with the mission and values of Sherman Associates.
  • Flexibility in scheduling to meet the hotel’s needs.
Benefits

Aloft Downtown Minneapolis offers a competitive benefits package that includes:

  • Fully covered short-term disability.
  • Comprehensive life insurance.
  • Employee assistance programs at no cost.
  • 401k plan with company match.
  • Nine paid holidays annually.
  • Discounts at Starbucks and hotel services.
  • Corporate matching for charitable contributions.

Aloft Downtown Minneapolis is an Equal Opportunity and Affirmative Action Employer. We encourage diverse candidates to apply.



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