Customer Support Representative
2 weeks ago
Position Title: Call Center Customer Service Assistant
Company: Inkspirenize
Employment Type: Full-time
The Call Center Customer Service Assistant is tasked with delivering exceptional service and assistance to clients by managing incoming calls, addressing customer queries, and resolving issues promptly and effectively. This position demands excellent communication abilities, a focus on customer satisfaction, and the capacity to manage a high volume of calls. The ideal candidate is compassionate, solution-focused, and excels in a dynamic work environment.
Primary Responsibilities:- Resolve customer inquiries by diagnosing issues and providing suitable solutions.
- Exhibit a high degree of professionalism and patience in every customer interaction.
- Adhere to established guidelines for call management and escalate concerns to senior support when required.
- Achieve or surpass performance targets, including response times, resolution rates, and customer satisfaction metrics.
- Engage in continuous training and development to remain informed about product details, company policies, and customer service best practices.
- Address customer grievances with understanding and strive for resolution on the first call.
- Work collaboratively with colleagues to enhance the overall customer experience.
- High school diploma or equivalent (Associate's degree preferred).
- Excellent verbal and written communication skills.
- Familiarity with customer service software, CRM systems, and basic computer applications (MS Office, etc.).
- Ability to thrive in a fast-paced environment and manage high call volumes.
- Strong problem-solving abilities and quick thinking skills.
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Customer Support Representative
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