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Customer Support Representative

2 months ago


Miami, Florida, United States Consulting Advantage Ltd Full time
Job Overview

We are looking for dedicated and proactive Customer Support Representatives to enhance our operations and contribute to our objectives.

In this role, you will serve as the primary contact for our clients. Your responsibilities will include addressing inquiries, offering product details, resolving concerns, and ensuring overall customer satisfaction. If you are passionate about assisting others and thrive in a dynamic setting, we encourage you to consider this opportunity.

Core Responsibilities:

  • Handle incoming calls and make outgoing calls to clients in a professional and respectful manner.
  • Deliver precise information about our offerings and assist with customer questions and issues.
  • Manage orders, returns, and exchanges to facilitate a seamless customer experience.
  • Keep thorough records of customer interactions and transactions in our CRM platform.
  • Work collaboratively with colleagues and other departments to effectively resolve customer challenges.
  • Recognize opportunities for enhancing customer service and communicate insights to management.
  • Stay informed about product knowledge and company policies to provide knowledgeable support.

Requirements:

  • Prior experience in a customer service or call center environment is advantageous.
  • Exceptional verbal and written communication skills.
  • Strong analytical skills and a customer-focused approach.
  • Competent in using computers and customer service applications.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.