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Customer Support Representative

2 months ago

Miami, Florida, United States Bright Bridge Group Full time
Position Overview

Bright Bridge Group is seeking enthusiastic, detail-oriented Customer Support Representatives to enhance our customer service department.

Key Responsibilities:

  • Manage a substantial volume of incoming customer inquiries with professionalism and efficiency, offering support and information as required.
  • Respond to customer questions about products, services, and account-related matters with clarity and understanding.
  • Perform follow-up communications to guarantee customer satisfaction and address any unresolved issues.
  • Keep precise and comprehensive records of customer interactions within our customer relationship management system.
  • Work collaboratively with colleagues and other divisions to address customer challenges and improve the overall customer experience.
  • Stay updated on product modifications, promotional offers, and company guidelines to provide accurate and relevant information.
  • Aim to meet or surpass performance benchmarks in areas such as call handling efficiency, customer satisfaction ratings, and issue resolution rates.

Qualifications:

  • Prior experience in a customer service or call center environment is highly preferred.
  • Exceptional verbal communication skills, characterized by a friendly and professional approach.
  • Strong analytical skills and the ability to effectively address customer concerns.
  • Competent in utilizing computers and customer service applications; familiarity with CRM systems is advantageous.
  • Ability to thrive in a team-oriented setting and manage high-pressure scenarios with composure.