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Customer Service Representative

2 months ago

Tempe, Arizona, United States Arizona State University Full time
Job Title: Customer Service Specialist

Arizona State University is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our Parking and Transit Services department, you will be responsible for providing exceptional customer service to students, faculty, and staff.

Key Responsibilities:

  • Provide accurate and timely information to customers regarding parking and transit services.
  • Process permit and transit pass sales applications and citation payments.
  • Update customer accounts and prepare online orders, temporary permits, and other materials.
  • Assist with quarterly and annual processes, including balancing cash and using detailed maps.
  • Compose correspondence and use basic math to complete manual and electronic forms.
  • Respond to email inquiries and coordinate information for maintaining various logs, files, and reports.

Requirements:

  • One to two years of customer service experience in a frontline service environment.
  • Experience in a customer service role, preferably in a function providing parking permits, general information, and other similar services to the general public.
  • Effective verbal and written professional business communication skills.
  • Experience with Microsoft Office, including Word, Excel, and Outlook.
  • Cash handling experience in a retail or service environment.

Working Environment:

This position is located in an environmentally controlled office setting and requires extended periods of sitting, keyboarding, and manipulating a computer mouse. Ability to clearly communicate to perform essential functions.

Arizona State University is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and welcoming environment for all employees and students.