Patient Access Coordinator
4 days ago
At Springfield Clinic, we are seeking a highly skilled and compassionate Patient Access Specialist to join our team. As a key member of our front desk team, you will play a vital role in providing exceptional patient experience and ensuring seamless communication between patients, families, and our clinical teams.
Key Responsibilities:- Answering and Routing Calls: Respond to incoming calls, identify the needs of callers, and route calls to the appropriate area or team member.
- Guest Check-in and Verification: Assist patients with the check-in process, verify demographic and insurance information, and update records as needed.
- Proactive Guest Support: Provide information, direction, and legendary hospitality to patients, families, and team members.
- Scheduling and Coordination: Schedule appointments for providers, maintain accurate schedules, and analyze availability to maximize provider efficiency.
- Financial Transactions: Collect patient payments, provide accurate receipts, and reconcile cash collected.
- Guest Education and Support: Educate patients on the FollowMyHealth portal and assist with enrollment.
- Collaboration and Communication: Work with onsite departments and Care Teams to align scheduling efforts and support patients at the first point of contact.
- Documentation and Reporting: Document guest requests through the Electronic Health Record (EHR) and work system reports for assigned providers.
- Education: High school graduate or equivalent.
- Technical Skills: Proficient in computer software programs and comfortable with technology.
- Preferred Experience: Minimum one year of medical office experience and an administrative or technical background.
- Meaningful Work: Contribute to the delivery of exceptional patient experience and support the Springfield Clinic mission.
- Professional Growth: Opportunities for professional development and growth within the organization.
- Collaborative Environment: Work with a talented and compassionate team to provide outstanding patient care.
At Springfield Clinic, we value our team members and offer a competitive compensation package, comprehensive benefits, and a dynamic work environment. If you are a motivated and caring individual who is passionate about delivering exceptional patient experience, we encourage you to apply for this exciting opportunity.
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