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Customer Support Associate

2 months ago

Los Angeles, California, United States GINO CORPORATION Full time
Job Overview

Benefits:

  • 401(k) matching
  • Health insurance
  • Paid time off

Position Summary

GINO CORPORATION is seeking a dedicated Customer Support Associate who will serve as a vital link between our customers and the company. This role involves providing comprehensive product and service information while addressing any challenges that may arise in a timely and effective manner. The ideal candidate will possess a genuine enthusiasm for assisting customers, demonstrating patience, empathy, and exceptional communication skills.

Customer Support Associates are adept at understanding customer perspectives and advocating on their behalf when necessary. They play a crucial role in gathering valuable customer feedback and are naturally inclined towards problem-solving. A successful candidate will be confident in troubleshooting issues and will proactively seek additional information when required to resolve customer concerns.


Key Responsibilities

  • Handle a high volume of incoming calls
  • Generate potential sales leads
  • Assess and identify customer needs to ensure satisfaction
  • Establish and maintain trustworthy relationships with customer accounts through open communication
  • Provide accurate and complete information using appropriate methods and tools
  • Achieve personal and team sales targets while managing call handling quotas
  • Address customer complaints, offering suitable solutions and alternatives within designated timeframes; follow up to confirm resolution
  • Maintain records of customer interactions, process accounts, and organize documentation
  • Adhere to communication procedures, guidelines, and policies
  • Go the extra mile to engage and assist customers

Required Skills

  • Demonstrated experience in customer support or client service roles
  • Proven track record of exceeding performance targets
  • Strong skills in phone communication and active listening
  • Familiarity with CRM systems and best practices
  • Customer-focused with the ability to adapt to various personality types
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks, prioritize effectively, and utilize time efficiently
  • High school diploma or equivalent

Job Type: Full-time

Salary: Starting at $18.00 per hour

Shift: 8-hour shift

Weekly Schedule: Monday to Friday

Work Environment: In-person