Customer Success Associate
2 weeks ago
At Lightspark, we're revolutionizing the way businesses interact with the Lightning Network. As a Client Success Associate, you'll play a pivotal role in driving growth, ensuring customer satisfaction, and building long-lasting relationships with our partners.
Key Responsibilities:- Collaborate with cross-functional teams to deliver seamless onboarding experiences and set partners up for success.
- Develop and nurture relationships with existing partners, identifying growth opportunities and mitigating risks.
- Provide proactive support to partners, serving as a point of escalation when needed.
- Gain a deep understanding of partners' needs, objectives, and goals, working closely with them to drive partnership success.
- Track and measure key performance indicators, gathering feedback to inform business decisions and drive continuous improvement.
- Represent Lightspark at industry events, trade shows, and networking functions, showcasing our expertise and building relationships with potential partners.
- Conduct business reviews with partners, analyzing performance and identifying areas for growth.
- A bachelor's degree, with a master's degree a plus, but not required. We value diverse backgrounds and experiences.
- 3-6+ years of experience in client success, account management, client services, or partnerships, with a proven track record of driving growth and achieving meaningful results.
- Excellent communication skills, both verbal and written, with the ability to present complex ideas and strategies effectively.
- A highly motivated self-starter with a strong desire to exceed expectations and grow within the organization.
- Strong ability to partner cross-functionally, fostering a collaborative and high-performance culture.
- A results-oriented mindset, with a focus on achieving targets, driving growth, and continuous improvement.
- A self-starter with deep comfort operating in ambiguity and frequent change, while delivering results.
- Demonstrated experience navigating and thriving in a fast-paced, startup environment.
- Ability to work onsite in our HQ in Los Angeles, CA.
We're committed to creating a more inclusive and diverse workplace, reflecting the customers we serve. We welcome interest from individuals of all backgrounds and levels of experience who share our mission. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
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