Customer Care Representative

3 days ago


Beachwood, Ohio, United States Cleveland Clinic Full time
Job Summary

The Cleveland Clinic is seeking a Customer Care Representative to provide exceptional service to patients and families in a fast-paced call center environment. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team-based setting.

Key Responsibilities
  • Respond to patient inquiries, resolve issues, and provide solutions.
  • Verifies patient demographic and insurance information.
  • Coordinates with healthcare teams to ensure seamless patient care.
  • Develops strong relationships with patients, families, and healthcare professionals.
  • Stays up-to-date on policy changes, procedures, and best practices.
Requirements
  • 1+ year of experience in a customer-facing role.
  • Excellent communication, organizational, and problem-solving skills.
  • Able to work independently and as part of a team.
  • Strong attention to detail and accuracy.
  • Familiarity with electronic health records (EHRs) and/or practice management systems.
Compensation and Benefits

The estimated annual salary for this role is $40,000 - $60,000, depending on experience. The Cleveland Clinic offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.



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