Technical Service Representative

4 days ago


Beachwood, Ohio, United States Encore Strategic Full time
Job Description

We are seeking a highly motivated Technical Service Representative to join our team at Encore Strategic. In this role, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and resolving client requests in a timely and efficient manner.

About the Job

  • Estimated Salary: $24-$30 per hour, scalable based on experience
  • Flexibility: Enjoy a hybrid work schedule with opportunities for remote work
  • Growth Opportunities: Develop your skills and advance your career in a dynamic and supportive environment
  • Benefits Package: Comprehensive benefits, including health insurance, retirement plan, and paid time off

Your Key Responsibilities

  • Provide top-notch customer service to clients via phone, email, or in-person
  • Analyze and troubleshoot technical issues to determine root cause and resolution
  • Communicate effectively with team members and clients to ensure seamless issue resolution

Requirements

  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Experience with various hardware platforms, cloud services, and line-of-business applications


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