Technical Service Representative

19 hours ago


Beachwood, Ohio, United States TEKsystems Full time
Job Overview

TEKsystems is seeking a Technical Service Representative to join their team. This role involves providing technical support to patients and caregivers via phone calls, with an average of 30-50 calls per day. The ideal candidate will have high customer service experience, some technical knowledge, and call center experience.

About the Role

This position offers a unique opportunity to work in a fast-paced environment, utilizing strong communication skills to resolve technical issues. As a Technical Service Representative, you will be responsible for connecting patients and caregivers with the necessary support, ensuring a positive experience.

Responsibilities

- Provide technical support via phone calls to patients and caregivers
- Utilize strong customer service skills to resolve technical issues
- Work collaboratively with the team to ensure seamless service delivery

Requirements

- High customer service experience (taking calls from patients)
- Some technical experience (entry-level technical service skills)
- Call center experience (average time between calls: 1:45 minutes)

What We Offer

- Competitive salary ($40,000 - $55,000 per year)
- Opportunity to work in a dynamic environment with a growing company
- Professional development opportunities for career growth

How to Apply

If you are a motivated individual with excellent customer service skills and technical knowledge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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