Customer Service Representative

6 hours ago


Wilmington, Delaware, United States Compunnel Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Compunnel Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our external customers and internal partners.

Key Responsibilities
  • Customer Interface: Act as the primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business.
  • Order Processing: Receive and process all types of customer orders, including complex and/or export orders, to ensure customer satisfaction.
  • Inventory Management: Manage consignment stock, including consignment fill-up, inventory management, invoicing, count, and reconciliation.
  • Complaint Resolution: Process customer complaints and returns according to the Complaint Management process and return policies.
  • Quality Control: Perform quality control checks and take subsequent corrective actions to ensure deliveries arrive at the customer on time.
  • Backup Coverage: Provide backup coverage for junior or senior customer service representatives for standard transactions.
Requirements
  • Education: Bachelor's degree or equivalent through experience.
What We Offer

As a customer service representative at Compunnel Inc., you will have the opportunity to work with a dynamic team and develop your skills in customer service, order processing, and inventory management. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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