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Airport Operations Manager

2 months ago

Honolulu, Hawaii, United States Hawaiian Airlines Full time
About the Role

The Airport Operations Manager plays a critical role in ensuring the smooth operation of airport functions, maximizing productivity and efficiency. This position leads and directs Airport Operations employees, ensuring they maintain a high level of safety and guest service standards.

Key Responsibilities
  • Lead and direct Airport Operations employees in matters concerning airport operations
  • Ensure airport operations functions operate at maximum productivity and efficiency
  • Manage relationships with other Operations Managers, supervisors in other company divisions, and airport staff to ensure successful coordination of day-to-day airport operations work
  • Manage daily planning and scheduling of people, equipment, and resources, and resolve questions and conflicts
  • Communicate to employees and ensure they maintain working knowledge of policies, procedures, and service standards
  • Resolve employee issues escalated by Leads and Chiefs in close coordination with Employee Support managers
  • Manage compliance and regulatory reporting and associated follow-up with employees
  • Serve as an escalation point of contact in matters where additional guest service or intervention is required
Requirements
  • High School diploma or equivalent education
  • 1 year of supervisory or management experience
  • 2 years of customer service experience
  • Able to successfully manage multiple projects
  • Possess excellent interpersonal skills and be able to work professionally and productively with all levels of employees in various departments
  • Ensure that accountability measures are effectively maintained and that follow-up on actionable items are done in a timely manner
  • Flexible and adapt well to change
  • Computer skills required (Word, Excel, Outlook, PowerPoint)
  • Flexible in working various shifts, and be on call and available to support irregular operations
  • Must become GSC (Ground Security Coordinator) qualified within 6 months of starting/transferring into position
  • Obtain a Customs and Border Protection seal and be able to work in the Federal Inspection Site
  • Must have received the COVID Vaccine by date of hire
Preferred Qualifications
  • 3 years supervisory and management experience
  • 3 years experience in the airline or hospitality industries
  • Proficiency in a second language, particularly Japanese, Mandarin, Korean, Samoan, or French