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Guest Services Representative

2 months ago

Coral Springs, Florida, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Process guest check-ins and check-outs
  • Handle guest inquiries and resolve issues in a timely manner
  • Maintain accurate records and reports
  • Collaborate with other hotel staff to ensure seamless guest experience
Requirements
  • High school diploma or equivalent required
  • College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks
  • Basic computer skills and knowledge of hotel software
Working Conditions

The Guest Services Agent will work in a fast-paced hotel environment, interacting with guests and staff on a regular basis. The ability to work in a team environment and maintain a positive attitude is essential.

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world, with over 9,000 hotels in more than 95 countries. We offer a diverse range of hotel experiences, from economy to luxury, and are committed to providing exceptional service to our guests.