Guest Service Representative
3 weeks ago
Job Summary
We are seeking a skilled Guest Service Agent to join our team at HHM Hotels. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and requests in a timely manner.
- Register and assign guests to hotel rooms, ensuring accuracy and efficiency.
- Process payments and handle guest transactions, maintaining a high level of accuracy and attention to detail.
- Respond to guest complaints and concerns, escalating issues to management as necessary.
- Assist with luggage handling and provide general support to guests during their stay.
- Perform bookkeeping activities, such as balancing accounts and conducting audits, to ensure financial accuracy and compliance.
- Stay up-to-date on hotel policies and procedures, as well as sustainability guidelines and practices.
- Work collaboratively with other team members to achieve departmental and hotel goals.
Requirements
- High school diploma or equivalent required; previous customer service experience preferred.
- Knowledge of PMS systems and hotel operations a plus.
- Ability to work a varied schedule, including holidays, weekends, and alternate shifts.
- Physical stamina to stand for extended periods, walk, and lift up to 25 pounds.
About Us
HHM Hotels is a proud equal-opportunity employer, committed to providing a welcoming and inclusive work environment for all employees. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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