Guest Service Representative

3 weeks ago


Coral Gables, Florida, United States HHM Hotels Full time

Job Summary

We are seeking a skilled Guest Service Agent to join our team at HHM Hotels. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely manner.
  • Register and assign guests to hotel rooms, ensuring accuracy and efficiency.
  • Process payments and handle guest transactions, maintaining a high level of accuracy and attention to detail.
  • Respond to guest complaints and concerns, escalating issues to management as necessary.
  • Assist with luggage handling and provide general support to guests during their stay.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits, to ensure financial accuracy and compliance.
  • Stay up-to-date on hotel policies and procedures, as well as sustainability guidelines and practices.
  • Work collaboratively with other team members to achieve departmental and hotel goals.

Requirements

  • High school diploma or equivalent required; previous customer service experience preferred.
  • Knowledge of PMS systems and hotel operations a plus.
  • Ability to work a varied schedule, including holidays, weekends, and alternate shifts.
  • Physical stamina to stand for extended periods, walk, and lift up to 25 pounds.

About Us

HHM Hotels is a proud equal-opportunity employer, committed to providing a welcoming and inclusive work environment for all employees. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



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