Guest Service Expert

2 weeks ago

Cape Coral, Florida, United States Marriott Full time

Job Summary

As a Guest Service Expert at The Westin Cape Coral Resort at Marina Village, you will play a vital role in delivering exceptional guest experiences. You will be responsible for providing top-notch service, ensuring seamless interactions with guests, and maintaining a clean and welcoming environment.

Key Responsibilities

  • Provide personalized service to guests, ensuring their needs are met and exceeded
  • Communicate effectively with the kitchen team to ensure timely and accurate food delivery
  • Interact with guests, respond to their requests, and resolve any issues in a professional and courteous manner
  • Maintain a clean and organized workspace, adhering to Marriott's high standards of quality and safety
  • Work collaboratively with colleagues to achieve team goals and objectives

Requirements

  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • No supervisory experience necessary
  • Ability to work in a fast-paced environment, standing for extended periods, and lifting up to 25 pounds
  • Excellent communication and interpersonal skills

Marriott International

Marriott International is an equal opportunity employer, committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. Our company is dedicated to non-discrimination on any protected basis, including disability and veteran status.

Why Join Us?

At Marriott, we are passionate about empowering our guests to regain control and enhance their well-being when they need it most while traveling. We are committed to becoming the preeminent wellness brand in hospitality, and we need passionate and engaged associates to bring our unique programming to life.

As a Guest Service Expert, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills. You will be part of a global team that is dedicated to delivering exceptional guest experiences and making a positive impact on our guests' lives.

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