Client Safety and Risk Management Specialist

2 weeks ago


Alpharetta, United States ADP Full time

At ADP, your success is our priority. We value your unique skills and insights, encouraging you to share your innovative ideas for improvement. Our commitment to your growth and achievement is unwavering. If you are motivated by success, you will find your place at ADP.

We ensure that every interaction reflects our CORE values: Insightful Expertise, Integrity, Service Excellence, Inspiring Innovation, Individual Recognition, Results Orientation, and Social Responsibility.

POSITION OVERVIEW:

Deliver risk management and workplace safety assistance to our clients and internal teams by effectively addressing inquiries and requests for support.

KEY RESPONSIBILITIES:

  • Client Risk & Safety Assistance: Offer immediate support to all ADP TotalSource clients by efficiently addressing requests related to Risk Management, including but not limited to inquiries about workers' compensation claims, OSHA logs, experience modification rates, Injury and Illness Prevention Programs, and certificates of insurance. Additionally, direct clients to relevant departments within ADP TotalSource for further assistance, ensuring all inquiries are thoroughly managed.
  • Internal Associate Support: Provide comprehensive assistance to ADP TotalSource associates regarding all Risk Management-related inquiries. Ensure that all questions and requests are addressed appropriately.
  • Loss Run History Requests: Regularly receive and fulfill requests from clients, former clients, Risk & Safety Specialists, and internal associates for loss run history reports.
  • Certificates of Insurance Requests: Process requests from clients and internal teams for Certificates of Workers' Compensation Insurance and related documents, coordinating with insurance brokers as necessary.
  • Experience Modification Rate Requests: Respond to client inquiries regarding experience modification rates, determining applicable jurisdictions and obtaining necessary rates from relevant sources.
  • Injury & Illness Prevention Program Management: Handle customizations for Injury and Illness Prevention Programs and ensure they are accessible on MyTotalSource.

REQUIRED QUALIFICATIONS:

  • Experience: 0 - 2 years
  • Skills: Proficient in MS Office Suite and web-based applications.
  • Research Ability: Capable of utilizing the internet effectively for research and client consultation.


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