Client Safety and Risk Management Specialist

2 weeks ago


Alpharetta, United States ADP Full time

At ADP, your success drives our mission. We value your unique skills and insights, encouraging you to share your innovative ideas for improvement. As you strive for growth and achievement, we are committed to supporting you every step of the way. If you are motivated by success, you will find your place at ADP.

Our interactions are guided by our CORE values: Insightful Expertise, Integrity, Service Excellence, Inspiring Innovation, Valuing Each Individual, Results Orientation, and Social Responsibility.

POSITION OVERVIEW:

Deliver risk management and workplace safety assistance to our clients and internal teams by addressing inquiries and providing necessary support.

KEY RESPONSIBILITIES:

  • Client Risk & Safety Assistance: Offer immediate support to all ADP TotalSource clients by efficiently addressing requests related to Risk Management, including but not limited to inquiries about workers' compensation claims, OSHA logs, experience modification rates, and safety program documentation. Additionally, refer clients to relevant departments within ADP TotalSource for further assistance, ensuring that all inquiries are thoroughly addressed.
  • Internal Associate Support: Provide direct assistance to ADP TotalSource associates regarding Risk Management-related inquiries. Take ownership of these requests to ensure they are resolved effectively.
  • Loss Run History Requests: Regularly handle requests from clients and internal associates for loss run history reports.
  • Workers' Compensation Insurance Certificates: Manage requests for Certificates of Workers' Compensation Insurance and related documents, coordinating with insurance brokers as necessary.
  • Experience Modification Rate Inquiries: Respond to client requests for experience modification rates, ensuring compliance with jurisdictional rules and obtaining necessary information from relevant authorities.
  • Injury & Illness Prevention Program Management: Process custom forms for Injury & Illness Prevention Programs and ensure they are available on MyTotalSource.

REQUIRED QUALIFICATIONS:

  • Experience: 0 - 2 years in a relevant field.
  • Technical Skills: Proficient in MS Office Suite and web-based applications.
  • Research Skills: Ability to effectively utilize the internet for research and client consultation.


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